Terms of Service

    Last updated: January 2026

    About Us

    Pure Suits is a trading name of Pure (Norwich) Ltd. We are a menswear showroom offering suit hire, ready-to-wear and custom made services. Our showroom is located at Castle House, 7A Castle Meadow, Norwich, NR1 3BY. You can contact us at team@puresuits.co.uk or call 01603 625000.

    Services We Offer

    • Suit Hire – Premium suits for weddings, proms and special occasions
    • Ready-to-Wear – Off-the-peg suits and accessories available for immediate purchase
    • Custom Made – Suits tailored to your exact specifications

    Groom Goes Free offer

    • Available when 6 or more suits, including the groom's, are hired for the same wedding party.
    • The free item is the hire of one 2-piece suit (jacket and trousers). Where suits of different prices are chosen, the lowest-priced jacket and trousers in the party are free.
    • Shirts, waistcoats and accessories are charged separately.
    • Applies to hire only, not to suits purchased.
    • Cannot be combined with the Pure Brides partner discount.

    Suit Hire Terms

    Booking & Measurements

    • All orders must be confirmed at or before your measurement appointment
    • Measurement appointments must be booked at least 4 weeks before your event date
    • All sizes must be confirmed and submitted at least 4 weeks before the event
    • Once sizes are agreed and confirmed at your measurement appointment, they cannot be changed
    • Once an order is confirmed, it cannot be changed

    Payment Terms for Hire

    • A minimum non-refundable payment of 25% of the total hire charge is payable when placing your order
    • A further 25% non-refundable payment is required once measurements have been taken
    • The remaining balance is payable on or before collection day (typically 7-9 days before your event)
    • Initial payments must be made by card – we do not accept cash for the first 25%
    • We securely retain your card details on file for 30 days past your event date. These will only be used if you fail to return hired items by the agreed date without prior arrangement
    • Any payment made against your order is non-refundable and non-transferable

    Collection

    • All garments and accessories are collected from our showroom at Castle House, 7A Castle Meadow, Norwich, NR1 3BY
    • Suits typically arrive 3-4 days before your event date
    • You must collect your outfit(s) as soon as possible after we notify you of their arrival – within 48 hours at the latest
    • All items must be tried and checked at least 48 hours before your event, giving us time to rectify any issues
    • Late collection may mean we cannot address any fitting issues that arise
    • Although every effort is made to have garments available on your collection date, the hire officially commences at 9.00am on your event date

    Returns

    • All garments and accessories must be returned to our showroom before 5.00pm on the first working day after your event
    • For Saturday or Sunday events, returns are due by 5.00pm on the following Tuesday (as we are closed on Mondays)
    • Please return items in the suit carrier provided

    Late Returns & Non-Return

    Failure to return items on time will result in the following charges to the card held on file:

    • Days 1-3: £10 per day, per outfit
    • Day 4: Half the original hire cost per outfit
    • Day 7: Full hire cost per outfit
    • Beyond 10 days / Lost / Stolen: Full retail replacement value of the items

    Items not returned or damaged beyond repair will incur a replacement fee at full retail value.

    Damage insurance

    • Every hire includes £8 damage insurance per outfit. This is compulsory and included in all advertised hire prices
    • Damage insurance covers accidental damage to garments whilst being worn and used appropriately
    • Damage insurance does not cover: Top hats, loss, theft, non-return, or malicious damage
    • Damage insurance does not apply if garments are damaged through inappropriate use
    • We reserve the right to charge for any garments lost, stolen, or damaged beyond repair
    • Please note: your personal insurance does not cover garments owned by Pure Suits or our suppliers

    Replacement Items

    • Replacement Item Cover (£40): Subject to availability, if the fit isn't correct due to not being measured in store, or changes in size, we can request alternative sizes on our next scheduled delivery
    • Without cover: Replacement items cost £20 per item plus delivery (£5.95-£32.95)
    • This is a requested service, not guaranteed, and is not available during peak times

    Care of Hired Items

    • You agree to treat all garments and accessories with reasonable care
    • Take particular care with top hats – under no circumstances should they be thrown in the air
    • Do not attempt to wash, dry clean, or alter any hired items

    Issues & Complaints

    • Any issues must be reported to us before your event date
    • If items are not tried on at least 48 hours before your event, you waive any right to raise issues afterwards
    • No issues raised after the event date will be considered

    Ready-to-Wear & Custom Made Purchases

    Payment

    For all purchases (ready-to-wear and custom made), payment is required in full at the time of ordering.

    Returns

    • We do not offer refunds on ready-to-wear or custom made purchases, please speak to us in store if you have any concerns
    • Custom made items cannot be returned as they are made specifically for you

    Product Quality

    Under the Consumer Rights Act 2015, all goods must be of satisfactory quality, fit for purpose, and as described. If you believe an item is faulty, please contact us immediately and we will resolve the issue.

    Appointments

    • Appointments are recommended for all services to ensure you receive our full attention
    • Please arrive on time for your appointment
    • If you need to cancel or reschedule, please give us as much notice as possible
    • Repeated no-shows may affect your ability to book future appointments

    Limitation of Liability

    Nothing in these terms limits our liability for:

    • Death or personal injury caused by our negligence
    • Fraud or fraudulent misrepresentation
    • Any breach of your statutory consumer rights

    We are not liable for any indirect or consequential losses, or for any business losses.

    Intellectual Property

    All content on this website, including text, images, logos, and designs, is owned by Pure (Norwich) Ltd and protected by copyright. Unauthorised use is prohibited.

    Privacy

    We collect and process personal data in accordance with our Privacy Policy and UK GDPR.

    Governing Law

    These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

    Pricing

    Prices are correct at the time of publishing but may be subject to change. Please confirm pricing in store. E&OE.

    Changes to These Terms

    We may update these terms from time to time. Any changes will be posted on this page with an updated revision date.

    Contact Us

    If you have any questions about these terms, please contact us:

    • Email: team@puresuits.co.uk
    • Phone: 01603 625000
    • Address: Castle House, 7A Castle Meadow, Norwich, NR1 3BY