Privacy Policy | Pure Suits Norwich

Who We Are

Pure Suits is a trading name of Pure (Norwich) Ltd. We are a menswear showroom based in Norwich, Norfolk. Our registered address is Castle House, 7a Castle Meadow, Norwich, NR1 3BY. For any privacy-related queries, please contact us at team@puresuits.co.uk or call 01603 625000.

What Data We Collect

When you interact with us, we may collect the following personal information:

Name and contact details (email address, phone number)
Appointment booking information (date, time, event details)
Measurements and fitting notes for your suit
Wedding or event date and party details
Payment information (processed securely by our payment provider)
Communications and correspondence with us

How We Use Your Data

We use your personal data for the following purposes:

To provide our services including suit hire, sales, and fittings
To manage your appointments and bookings
To contact you about your order or appointment
To send reminders about your event or collection dates
To improve our services based on your feedback
To comply with legal and regulatory requirements

Legal Basis for Processing

We process your personal data on the following legal bases: (1) Contract - to fulfil our obligations when you book an appointment or hire/purchase a suit; (2) Legitimate interests - to run our business effectively and provide excellent customer service; (3) Consent - where you have opted in to receive marketing communications; (4) Legal obligation - to comply with applicable laws.

How We Protect Your Data

We take appropriate security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Your data is stored securely and access is limited to staff who need it to provide our services.

How Long We Keep Your Data

We retain your personal data only for as long as necessary. Customer records are typically kept for 6 years after your last transaction to comply with legal requirements. Measurement records may be kept longer if you wish us to retain them for future orders.

Sharing Your Data

We do not sell your personal data to third parties. We may share your data with: trusted service providers who help us run our business (such as our booking system and payment processors); and legal or regulatory authorities when required by law. Any third parties we work with are required to protect your data appropriately.

Cookies

We use necessary storage to keep the site working and remember your cookie choice for 12 months. With your permission, Google Analytics helps us understand how visitors use the site, and the Meta Pixel helps us measure advertising. Analytics and Marketing are separate choices, and both are off until you accept them. Google maps also wait for Marketing permission. You can accept, reject or change your choices at any time using Cookie settings in the footer. Withdrawing permission stops future tracking but does not remove information already sent to a provider.

Your Rights

Under UK data protection law, you have the following rights:

Right of access - You can request a copy of your personal data
Right to rectification - You can ask us to correct inaccurate data
Right to erasure - You can ask us to delete your data in certain circumstances
Right to restrict processing - You can ask us to limit how we use your data
Right to data portability - You can request your data in a portable format
Right to object - You can object to certain processing of your data
Right to withdraw consent - Where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us at team@puresuits.co.uk.

Complaints

If you have any concerns about how we handle your personal data, please contact us first at team@puresuits.co.uk. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

Pure Suits
Castle House, 7a Castle Meadow
Norwich, NR1 3BY
Email: team@puresuits.co.uk
Phone: 01603 625000