First Things First: Don't Panic
I know the feeling. You look down, there's a stain on your jacket, and your heart drops. But here's the thing: we've seen it all, and most of it is absolutely fine.
Every hire includes £8 damage insurance. It covers accidental spills, stains and minor accidental damage; loss, theft, deliberate damage and inappropriate use are excluded.
What's Covered
Red wine, beer, food stains: Wedding receptions are messy. We know. These are covered.
Minor accidental damage: Small accidental tears are covered, but damage from inappropriate use isn't. Tell us what happened if you're unsure.
Grass stains from photos: Kneeling on the lawn for that perfect shot? Covered.
General wear marks: Suits are meant to be worn. Normal wear is expected.
Loss, theft, deliberate damage and inappropriate use are excluded. Please ask if you'd like us to explain anything.
What's NOT Covered
I believe in being straight with you:
Damage you're unsure about: Contact us rather than assuming it's covered. We'll explain how the agreed terms apply.
Missing items: If you lose the waistcoat or leave the jacket in a taxi, that's a replacement cost.
Intentional damage: I hope this is obvious.
Excessive damage: If the suit comes back unwearable (multiple major stains, large tears, structural damage), there may be a conversation about costs.
We'll talk through any concerns with you. Damage insurance doesn't remove responsibility for damage or losses outside its cover.
What to Do If Something Happens
At the event: Don't clean, repair or alter hired garments yourself. Contact the showroom during opening hours for advice.
When returning: Just tell us what happened. Honestly. We'd rather know than discover it later.
We handle the rest: Our cleaning process deals with most stains. Professional techniques get out what home remedies can't.
Our Damage Insurance
Some hire companies charge £30+ for damage cover, or worse, hit you with a surprise bill when you return the suit.
Every hire includes £8 damage insurance. It covers accidental spills, stains and minor accidental damage, including small tears, subject to the agreed exclusions.
Enjoy your day, but keep the cover's limits in mind. Ask us about charges and exclusions rather than assuming every mishap is covered.