I Understand the Worry
You've got enough on your plate planning a wedding. The last thing you need is suit stress on the morning of your big day.
The best starting point is trying everything on with time to spare. If something doesn't feel right, we'd much rather hear about it early.
How We Prevent Problems Before They Happen
We fit you properly in the first place: Not a quick glance and a guess. We take our time, check the shoulders, the chest, the trouser length. We have you move around, sit down, raise your arms. The fitting happens when you visit, not when you collect.
Try everything on at collection: Hire garments arrive by Thursday of the week before your event, not the Thursday immediately before a Saturday wedding. Check the whole outfit when you collect.
Keep us in the picture: Let us know about size changes early. Replacement sizes depend on availability; customer size changes are chargeable.
We actually listen: If something feels tight or loose or just not right, tell us. We'd rather know and fix it than have you uncomfortable on your wedding day.
What If Something Does Go Wrong?
Let's say the worst happens. You collect your suit, try it on, and something's off. Here's what we do:
Alterations: Hired suits aren't altered. For purchased Ready-to-Wear, we can arrange separately charged alterations, or you can use your preferred specialist. The work and timing need assessing first.
A size concern: Let us know so we can investigate. Hire replacements depend on supplier availability; we can't promise a same-day replacement.
Short on time?: Contact the showroom during opening hours. We'll explore the available options, but a fix before the event may not be possible.
The key is communication. If something's not right, tell us immediately. The earlier we know, the more options we have.
Weight Changes and Body Shifts
Getting married often means changing routines. Some grooms lose weight from stress, some gain it from wedding cake tastings. It happens.
If you think your size has changed, get in touch before collection so we can discuss the next step.
We'll explain any options and charges. Customer size changes are different from concerns caused by an error on our part.
Morning-of-the-Wedding Panic
A problem on your wedding morning is understandably worrying. Contact the showroom during opening hours, Tuesday to Saturday, and explain what's happened.
We don't have a dedicated emergency line or out-of-hours service, and can't promise an on-the-day repair or replacement. We'll listen and explore what's possible, subject to availability.
Try everything on at collection. If that's not possible, do so as soon as you can and raise queries within 24 hours of collection. This request doesn't affect your statutory rights.